General Cleaning News

Training and Development Determine Success

Complete customer satisfaction is due to achieving the correct balance of a successful training and development plan. To become a successful entrepreneur in the current climate can be a huge amount of hard work, partly due to the market being extremely competitive and individuals from all kinds of backgrounds having the determination and motivation to be the best out there. Even established businesses like the Cleen Company cannot simply sit back and allow the business and its staff to extend its current client base and reputation.

Throughout our collectively combined 25 years of experience in carpet cleaning, upholstery, domestic and commercial cleaning we have learnt that the staff hold the key to true success. Regardless of the client, they are always up for sale, to ensure they are yours for the trade you must treat each one as though they are your one and only, respect each and every individual always listening attentively to their needs, ensuring that presumptions are never made.

As we have with our successful, professional cleaning business of over 10 years, you should be particular about your staff and only hire the most reliable, efficient and first class individuals. Your employees are the face of your business, should they make any errors, the company will also make errors and it will have a more damaging impact on you than on them. All our employees have a detailed personal interview, they are vetted to our satisfaction, provide references and if they are from another country, we always ensure they have worked for an established company first. It is essential that employees speak fluent English so the requests made by our valued clients can be fulfilled with little effort on their part.

When we have made the difficult decision of hiring an individual, we then endeavour to train them to the highest possible standard to ensure they are capable and will excel in their role. We are a firm that trusts in Health and Safety Laws and believe that all errors and accidents can be prevented. We teach our employees to understand their role in the business from a Health and Safety point of view. They always strive to protect themselves and others around them, both staff and clients. An exceptional employee would never allow an incident to occur regardless of how minor it may be. We assess all the situations our staff will be working in and provide the appropriate protective clothing for them to wear.

As we are constantly receiving both new and referred clients we do your utmost to maintain our exceptional image by continually reviewing and monitoring both our staff and the way the business performs to ensure a first class service. Should it be brought to our attention that an employee may be struggling with their workload, we will take care of them and provide extra training sessions so they can continue to shine during their time spent with our company.

Our clients are our number one priority and should they require a specific member of staff we ensure that this is what they receive, whether this may be a gender preference or simply a clash of personalities we will always provide our customers with a new cleaner if this is what they wish for. Most of our clients do have a trial run with their initial cleaner and they will only be made permanent to that home address, office or communal area, once the client says so.

Our cleaners will be prepared to work in numerous conditions from an occasional spring clean to tidying up after builders visit to ensure that they are able to enhance their work, this may even include simple tedious tasks like removing labels from new items around the property. They travel all around London, the M25 and surrounding Counties to meet their customers’ demands. We provide very unique specialist services including carpet cleaning and the very popular service of a deep clean, particularly at the end of a tenancy both for tenants and the estate agent. We are flexible enough to attend weekly, monthly and fortnightly to provide a satisfactory service to all parties.

Cleen Company provides a unique personalised cleaning experience to make an individual’s life easier by not having to worry about carrying out such tasks themselves. We are a professional cleaning company and you will find we are members of the NCCA, FSB and BICS. Established in 2000 we will continue to develop and improve to meet the requirements of all of our clients.